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How do I handle this problem with DHL shipping?

A month ago I placed an order and received my three large boxes via DHL. Whenever I order, the companies charge me shipping (unless there is a free shipping promo). I don't have a FedEx, UPS, or DHL account. I always get my packages ground to save on cost. Well, in short my order was $150. Today I get a bill from DHL for $140 air express service for these packages. Turns out the company shipped them air instead of ground and signed for the receiver (me) to get the bill. I didn't ok this. Why would I want to pay $140 for a $150 order when I could pay $30 for ground. I called DHL to figure out why I got the bill when the company is responsible for charging me shipping and made the mistake to send it out air. Apparently DHL says it is valid because the company signed for me to get the bill and in the process this opened an account. How should I handle this? This company has charged me for UPS ground in the past and never had UPS bill me. This is my first DHL experience

Public Comments

  1. It is not DHL's problem. You need to take it up with the shipper.
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